EXPECTATION: We’ll find a reliable contractor who can start on Monday, and he will come in under budget and on time! He will take care of everything, and I can tune out for the next two months while the work gets completed.

REALITY: That guy (or gal) doesn’t exist, and if he or she does, you are not going to end up with the bathroom of your dreams but rather the vision of some hammer-wielding Neanderthal who enjoys spending other people’s money. Get at least three referrals (your real estate agent may be a good source for names) and then check out the status of their license, go look at their work and talk to their previous clients (they should have a list of references if they have maintained good relationships from previous work). 

HOT TIP: Prepare a list of questions for your potential contractor. You are setting the tone for your work relationship from the moment you meet, and you will get better service out of someone who perceives that you are prepared and know what to expect from your contractor.