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FAQ's About the Discovery Family of TV Networks

What is the Discovery family of television networks?
Our family of U.S. networks includes Discovery Channel, TLC, Animal Planet, The Science Channel, Discovery Health Channel, Discovery Kids, Investigation Discovery, Military Channel, Discovery Home Channel, HD Theater, FitTV, Discovery en Español and Discovery Familia. We also distribute BBC America and BBC World in the United States.

How do I find out airdates of one of your shows?
Our schedules are online, and there are several ways to find the program information you're looking for:

  • You can look at the weekly schedule for each of our networks –go to discovery.com, select the specific network you're interested in and click on Weekly Schedules or Daily Schedules.
  • You can also click on the “Date and Time” box on each network's schedule area to go to a specific day in the current month.
  • Or you can utilize the search box on each channel's home page if you have a specific program or genre in mind.
  • If you still can't find what you're looking for, you can send us an e-mail by clicking here.

What program information is available in your online schedules?

  • By clicking on the Series Title you can get a list of all airings for titles in that series for the current month along with airdates.
  • By clicking on the Episode Title you can get a description of the program, its parental rating and whether it is closed-captioned. This page will also allow you to get an e-mail reminder of the program by using the Remind Me feature.

Can you help me gather information for a research project?
Sorry, but we don't have a research staff to help gather facts for specific projects. We suggest you search this website for related information, as well as doing other online searches and visiting your local library.

Can you help me with questions related to specific health issues?
We don't have a research staff to do this, but our website has an in-depth database about many diseases and conditions in addition to healthy lifestyle references. Click on the following link to Discovery Health Channel and then use the drop-down list of health centers under the “Diseases and Conditions” tab or use the search function to find out what information is available: http://health.discovery.com.

Can I get any of the recipes or project information demonstrated on your daytime shows?
Information like this may be found in the Fan Site areas of this website –this information is not in the program descriptions in the TV schedules. Unfortunately, if you can't find what you're looking for on the website, neither Viewer Relations nor the TV networks has any further information.

When are program schedules made available on Discovery.com?
Program schedules are made available one to two weeks in advance of the month of air. Any additional schedule changes are made as soon as possible.

How can I contact you with programming comments or questions?
We welcome your e-mail comments and questions, which you can send to us by clicking here.

This is the most efficient way to contact us. Comments or questions directed to anyone else at Discovery Communications will be forwarded to Viewer Relations, which means it will take us longer to follow up.

You can also write to us at  Viewer Relations, Discovery Communications, One Discovery Place, 5th Floor, Silver Spring, MD 20910.

Who can I contact about getting your network added to my cable/satellite service?
Our TV networks are available on cable systems throughout the United States and via direct-to-home satellite (DBS), through select telephone operators and C-band (TVRO). To have a specific network added to your channel lineup today, please call your local cable operator, satellite or telco provider or C-band programming distributor.

Who can I contact about a video or audio reception problem?
Please call the customer service department of your local cable operator, satellite or telco provider or C-band programming distributor to report reception problems.

How can I contact the representative for my cable operator or region of the country?
If you are a cable operator or multichannel video programming provider, please contact our Distribution Department at 240-662-2893 or visit www.discoveryaffiliate.com

How can I see a studio program being filmed, submit a video for a home video clips program or find out more about a contest/sweepstakes?
Please visit the individual network fan sites on Discovery.com for more information. If you can't find what you are looking for there, please e-mail Viewer Relations by clicking here.

How can I find out more about on-air talent, or send an e-mail, schedule an appearance or get a picture?
Please visit the individual network fan sites on Discovery.com for more information. Unfortunately, at the present time we cannot provide autographs or pictures for on-air talent. If you want to send someone an e-mail, please e-mail Viewer Relations by clicking here. To request an appearance, please visit: http://requesttalent.discovery.com.

Is Discovery Communications programming closed-captioned?
Our networks meet or exceed the Federal Communications Commission requirements for closed-captioning of programming. Our networks are compliant with the current Federal Communications Commission requirements to broadcast 100 percent closed captioning on our U.S. networks, which is 20 hours per day. (in place of first line) If you need information on a specific program, consult the program schedules on this web site, where closed-captioned programs are indicated by "CC."

Why do I get infomercials instead of programming?
During certain late night hours of each day, some of our networks (for example, 3 a.m. to 9 a.m. ET/PT for Discovery Channel) may carry paid programming or infomercials. Please go to "TV Schedules" on our website to see the specific programming schedules for your favorite Discovery networks.

What is Discovery Communications policy on the submission of program ideas?
We are able to accept proposals only from established production companies. If you are an individual with a program idea or are interested in being talent on a program, you should do your own research on production companies and contact them. There is further information about Discovery's policies on our producer's web site: http://producers.discovery.com.

What is Discovery Communications policy on the submission of product ideas?
While Discovery encourages product ideas, we have no official mechanism to receive them from the general public. The best way to submit an idea is to send it to Viewer Relations.

I'm a teacher/work in education –do you have additional information I use?
Yes! Discovery Education offers innovative products and an award-winning web site that addresses your core curriculum needs: http://www.discoveryeducation.com.  At DiscoveryEducation.com, you'll find subscription services for schools as well as exclusive free resources for in-classroom and at-home use.

Discovery Education digital products:  www.discoveryeducation.com

  • Discovery Education streaming: 4,000 full-length videos segmented into 40,000 content-specific clips.  Today, 1 million educators and 30 million students in more than half of U.S. schools learn with Discovery Education streaming.
  • Discovery Education Science:  A multimedia curriculum supplement for science education. Enhance your middle-school science classrooms with up-to-date, standards-based resources coupled with a real-time assessment component that allows educators to monitor student progress. Discovery Education Science delivers content in a flexible, online format that is adaptable to the various learning styles of students.  Discovery Education Science for Elementary Schools launches in early 2008.
  • Discovery Education Health:  A multimedia health and prevention library, Discovery Education Health enhances K–12 classrooms with its comprehensive, standards-based content. It empowers educators to address the needs of the whole student and build life skills in nine core topic areas.
  • Discovery Education ThinkLink Assessment:   A powerful formative assessment resource, ThinkLink generates a clear, accurate picture of every student's progress toward state-mandated educational goals. Discovery Education ThinkLink Assessment products are proven to predict performance on state exams with up to 90 percent accuracy.

Discovery Educator Network:  The Discovery Educator Network (DEN) is a global community of educators passionate about teaching with digital media, sharing resources, collaborating, and networking. With over 25,000 members providing professional development to over 250,000 educators worldwide, the DEN connects teachers both online and in person. Discovery Educators have exclusive access to a wide range of resources, professional development activities, networking opportunities, exclusive Discovery Educator events and more!

School Resources:   Formerly known as Discovery School, this site includes hundreds of lesson plans designed for daily classroom use, the popular Kathy Schrock's Guide for Educators, Puzzlemaker for creating vocabulary and mathematics puzzles and mazes, and Clip Art Gallery with thousands of modern images teachers can use to make their classrooms, handouts and web sites more vibrant.  Visited by more than 1.5 million educators per month, Discovery Education’s school resources are a must-have resource for today’s teacher.   http://www.schoolresources.discoveryeducation.com

DVDs, VHS and CD-ROMs:  Discovery Education also offers teachers a growing line of educational video, print and multimedia resources spanning the curriculum. The product line includes over 600 videos, CD-ROMs and print resources tailor-made for use in today's classrooms. All products are available to purchase at the Teacher's Store: http://teacherstore.discoveryeducation.com.

As a teacher, do I have the right to copy and use programming in my classroom?
Our content is governed by U.S. trademark and copyright laws.  Full details about how content from our digital products may be used is available at http://connect.discoveryeducation.com/termsOfUse.cfm.  

I'm a viewer in Canada—are the networks the same in the United States and Canada, and how can I get more information about the programming I receive?
With the exception of TLC and Military Channel, the Discovery networks available in Canada are different than those available in the United States. For more information about the Discovery Networks available in Canada, please go to www.exn.ca.

I'm a viewer of one of Discovery's international (non-U.S.) networks—how can I get more information about the programming I receive?
You can get more information on these networks by clicking here.

How do I advertise nationally on your networks?
For National Ad Sales information, you can go here.

How do I advertise locally on your networks?
Please contact the Ad Sales office of your local cable provider to find out how to advertise on the Discovery Networks.

How do I advertise on Discovery.com?
For information about advertising on our web site, you can go here.

How can I contact someone in the press/communications department?
You can go to our Press web site by clicking here.

What information is available about employment opportunities and internships at Discovery Communications?
You can learn about employment opportunities by clicking here.

What kind of charitable work or partnerships does Discovery participate in?
Initiatives include the Discovery Channel Global Education Partnership, the Discovery Channel Young Scientist Challenge and SILVERDOCS: AFI/Discovery Channel Documentary Festival, held in conjunction with the American Film Institute. More information about these can be found by clicking here and then on “Social Responsibility.”

How can I request a contribution from Discovery to a nonprofit organization or event?
Requests must be made in writing. Please send a written request to Charitable Giving, One Discovery Place, Silver Spring, MD 20910.

Charitable Giving
One Discovery Place
Silver Spring, MD 20910

How do I get more information about Discovery as a company?
To learn more about the company, visit the "About Our Company" section of this web site by clicking here.

If you have other questions, you can e-mail Viewer Relations by clicking here.

How can I find out about products related to programming?
Go to the online Discovery Store and add the appropriate key word (e.g., Trading Spaces) to bring up all related products.

Can I get a home video of a program I saw on one of your networks?
Some of our programs are available on home video. You can find out which can be purchased by visiting the video section of the online Discovery Channel Store by clicking here.  We regret that we cannot provide VHS or DVDS of programs no longer on our air or that are not already available for purchase.

If you can't find what you were looking for there, please call 1-800-938-0333.

Are transcripts of your programs available to viewers?
We do not currently offer transcripts for our programming. If you have further questions about this, you can e-mail Viewer Relations by clicking here.


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